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Timely Persuasion - A Book Review
A couple of months ago, I wrote a post about my experience with Lulu.com in trying to procure a copy of Timely Persuasion, a book about rock and roll and time travel, two great tastes that go great together.
I finally got the book and banged through it in about 4 days. It was great. The reason for my delay is that Jacob LaCivita, the books author, was kind enough to mail me a signed copy of the book and let me send the copy from Lulu to my dad for his birthday. I didn’t want to spoil anything in the book.
I’m not a book reviewer and I’ve never been happy with my results, but here goes…
Timely Persuasion is a story about an avid music fan, about my age based on the references to early 90’s indie rock, who inherits the ability to travel through time, which he uses to try to prevent his sisters murder.
The story is really well written and the adventures that the nameless protagonist goes on when confronted with his past self are very fun. In one scene, we find future and past main characters meeting up in college. Similar to my personal college experiences, past main character was a bit out of it and wasn’t sure if it was real or a hallucination. In another scene, the main character goes back to Seattle to try to unravel Kurt Cobain’s still mysterious death. Unlike Marty McFly’s DeLoreon, the main character in Timely Persuasion has the ability to blink himself back and forth kind of like Hiro Nakamura.
Timely Persuasion is filled with amazing musical references. The main character is an ex-writer for a musical magazine and regularly speaks in lyrics, at one point causing his father to say ‘Don’t blasphemy’ when he quotes Simon and Garfunkel.
The book also deals with the ethics of time travel. What can you get away with when you’re back in time? Without spoiling too much, in one chapter, the main character, while back in time, helps “write” songs, borrowing liberally from future popular songs. What happens to the future artists? You’ll have to read the book to find out.
As someone that loves social media, the thing that I especially loved about this book is the blog that the author kept. The blog acts as a ‘Behind the Book’ for both the story and what was going on in the author’s life at the time he wrote the chapter. Each post represents a different chapter and sometimes spoilers. I was about ½ way through the book when I discovered it and would immediately hit the blog after every chapter. Often times, I had to go back through the chapter to reread what I had apparently missed.
The blog also lists the number of intentional musical references in each chapter. As a music lover myself, this became a great game, keeping track of the references and seeing how I did. I was horrible and it really goes to show LaCivita’s interest in music.
Finally, the blog made the writer accessible. If I send an email to a NYTimes Best Seller author, I’ll probably get a short ‘thanks for the note’ response. Since I’ve received my copy of Timely Persuasion, I’ve had a handful of interactions with Jacob LaCivita via both the blog and email. From a fan standpoint, it has been really great to be able to ask about certain aspects of the book and get an answer back.
If you like rock and roll and time travel (and seriously, who wouldn’t go back in time to see Dylan play in his heyday?) check out Timely Persuasion.
Customer Service - Compare and Contrast - Updated
Over the past 2 weeks, I have had two incredibly different customer service experiences, 2 very different results and 2 surprises in the attitude from the companies that I have dealt with.
Let's start with the good. Despite what the the team at Consumerist says, I've always had really good experiences with Comcast. Maybe I'm lucky, but I've found their product to be excellent, always available and their customer service, when needed, to be available, polite and helpful. From anecdotes, I recognize that I might be in the minority here, but I've always felt that they do a good job.
Yesterday, I needed to log into my account and couldn't remember my password and the password reset feature was broken. Rather than call, I had heard a lot of good things about ComcastCares on Twitter, so I decided to give it a shot. I sent a message and sat back. Amazing!
Within an hour, I got a direct message from Frank, who manages the account. He explained that they were having some trouble with that server, but that someone would call me directly to get my account issues resolved. Within another hour, I got a phone call from Melissa who again, explained that the server was down, but that another agent would contact me when it was up to walk me through the process. First thing this morning, I got a call from George letting me know that the service was up and that he was happy to walk me through resetting my password. Was there anything else that he could help with? Sure, my bill is too high, can you help with that?
He couldn't, but that someone in the local office would call me to review my services. Sure enough, I got a call a few hours later from a sales manager to walk me through my bill and get me a lower rate. I had a bunch of meetings this afternoon, so I'm still working on that one, but for the past two days, Comcast gets an A+++++ for customer service. I'm blown away.
UPDATE: Please see my updated post on the matter around Lulu.com. Things are working out for the best!
Compare that to Lulu.com, the self-published book site. Ugh. Where do I start. A few weeks ago, CovervilleTimely Persuasion by Jacob LaCivita. I loved the description of it (click the link for that) and ordered it off of Lulu. ran an ad for a great sounding book called
First, they have a really confusing check-out process. Maybe I'm too accustomed to Amazon, but I found it very unintuitive. But my point is on customer service. Lulu does printing on demand. When I got my book, the cover was that of Timely Persuasion (the book I wanted), but the content of the book was printed wrong and there was some other book on the inside. No biggie, these things happen.
If you run online customer service, Zappos or Netflix should be your bar. After dealing with them, anything else will be a disappointment.
I go to Lulu's online chat for support to get a new book shipped out. I figure I'd chat with someone, explain the problem and they would send out a new, correctly printed book. No such luck.
My support rep via the chat did everything but accuse me of lying about the problem and went so far as to explain that their policy was to have me scan in images of the book and email them with these images at which point they would decide what to do. He also went on to explain that, while he couldn't do anything that night, that someone would contact me via email for a resolution in about 2 days.
30 minutes of chat and 7 days later, I hadn't heard from anyone at Lulu. Yesterday, I filled out another customer service form and today I received the response that, again, they need me to scan or take pictures of the book and email them in.
IMO, this is a screwed up process for Lulu. This is a $15 book that we are talking about not a plasma TV that I'm trying to scam out of them. Instead of printing out another copy and sending it to me (i.e. make the customer happy), they are accusatory, annoying and have probably spent well over $15 trying to solve the problem. Lulu customer service = FAIL.

