Rhymes with Cars

WebWorker Daily has a really good post today on things that you can learn from car salesmen.  I think that it is a really well written article, yet enforces some of the stereotypes of car sales people and, by default, all sales people. Still, Amber Riverie has some great points to keep in mind when you're working with your customers including:

Don’t argue with your customers. You obviously have strong opinions for and against certain features relating to your product, but if your customers have opposing opinions, it’s best to disagree respectfully — and gently. Listen to your customers. Are you paying attention to what your customers are saying? Are you listening to what’s important to them? Be fully present and listen to the needs, desires and frustrations that your customers are sharing. This is invaluable when it comes to fitting the right product with each person, and the ability to recall minor preferences is even more impressive. Stay cool under pressure. When you’re dealing with other people’s money, there will inevitably be tension. Proceed with caution. Take breaks. Take a few breaths. Keep things in perspective and consider the other side. Do not, under any circumstance, lose your composure. Talking too quickly or loudly and seeming frustrated or agitated will only risk evoking the same response from customers.

The rest of the list is here: 16 Lessons in Customer Service from a Car Salesman.  Well worth the read.