Rhymes with Cars

Whenever I get super down on customer service, something always happens to brighten up my day and a problem that I'm having is resolved way beyond my expectations. I publish 4 blogs using WordPress or WordPress.com. I love the service. I love its flexibility. I love its look. If I create 50 websites over the course of my lifetime, I'll probably go to WordPress as a default. It is more technical than I'll probably ever be, but at the same time it is easy enough to learn that you can do some really cool stuff with it. When I was evaluating other services, I looked at TypePad & LiveJournal, but my goal was to learn rudimentary PHP and I felt that WordPress was the best way to do that. I picked WordPress.com for my House Site mainly becuase a.) I'm cheap and the cost can't be beat and b.) didn't want to mess with doing my own code. I wanted something that was flip a switch, do some minor customization and go. I've used Blogger in the past, and ran into problems with comment spam. So I wanted something different. My postitive experience with WordPress that I host made it easy. I don't regret the decision at all. I love the service. Last night, I published a post explaining that I was having problems, on my WP.com site, getting comments from readers that have LiveJournal in their URL. I linked to Toni Schneider's, CEO of WP.com parent, Automattic, blog and this morning I got an email from Toni saying that he was looking into it. 30 minutes later, I got another email from Toni saying that the issue was fixed. This would have been something that he could have easily passed off to a member of his team. This could have easily been blown off. Toni & his team stepped up, grabbed this issue and fixed a problem in almost real time. Once again, my faith in customer service has been renewed. To Toni & his team, thank you very much. You've got a life long WordPress user.